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System Preparation

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  • System preparation
  • System requirements for VIOSO 6
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    • Configuring an NVIDIA Quadro GPU-based system
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    • setting the resolution and refresh rate
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  • What do I have to prepare for remote support session?

What do I have to prepare for remote support session?

10 views 0

Benno Listing
December 4, 2022

Please check with the folloring list if you have everything ready for the remote session with Vioso expert.

1. Workstation

  • your hardware configuration meets system requirements. You can find them here for Player and here for Anyblend
  • your PC is connected to the Internet

2. Projectors

  • number projectors according to your installation have to be ON and connected to the PC (or PCs)
  • Projectors are installed, focused and display image.
  • the have sufficient overlap (15-20%)

3. Camera

  • all drivers are installed
  • camera is checked and works (see here How to check the camera)
  • for the IDS Ethernet camera, make sure camera is connected to a dedicated Gigabit network adaptor

6. Vioso Software

  • download and install it from here http://vioso.com/downloads.php
  • make sure the software is running without major issues like expired license, wron hardware, etc.

7. Teamviewer Software

  • Download and install the last version of the Teamviewer from here https://www.teamviewer.com
  • Or use the Vioso version without installation. Download it from here http://www.vioso.com/downloads/teamviewer/TeamViewerVIOSO_en.exe

8. Skype or telephone for live talk

  • Skype is a good option for live voice talk. It is better to have it on a separate PC (/laptop/tablet/smartphone).
  • Provide us with your skype username prior to the session, so that we can do the approvement in time

9. Prepare the setup

  • In order to have a maximum productive session, please prepare as much as you can: dim the room light, start the projectors, align them on the screen, etc.
  • If you have issues, please prepare the system to demonstrate the issues
  • Content is king! Everything we do is depending on the final content, so make sure that the content is available (original, preview, etc.)

Tags:problemremotesolvingsupportTeamviewer

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Related Articles
  • System preparation
  • Configuring an NVIDIA Quadro GPU-based system
  • System requirements for VIOSO 6
  • Network setup
  • EDID Management
  • Desktop spanning / Mosaik

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